Customer Support Specialist

Overview

We're looking for a Customer Support Specialist to strengthen our Consulting team as we take on more consulting and product work.

Responsibilities

• Work directly with clients to understand business problems and constraints.
• Support the design of technology solutions and delivery plans.
• Prepare client-facing documentation, reports, and presentations.
• Coordinate between client stakeholders and internal delivery teams.

Requirements

• A genuine interest in learning and taking ownership of real work.
• Comfortable communicating clearly, in writing and in person.
• Able to work both independently and as part of a team.

Skills

• Client Communication
• Requirements Analysis
• Documentation
• Stakeholder Management

Nice to Have

• Experience working in a consulting or client-services environment.
• Exposure to both product work and client delivery work.

Benefits

• Exposure to both consulting engagements and our own products, Screen Relay and HRMS.
• A team that works on meaningful business problems, not busywork.
• Room to grow as the company and your role grow together.