Customer Success Manager

Overview

We're looking for a Customer Success Manager to strengthen our Consulting team as we take on more consulting and product work.

Responsibilities

• Work directly with clients to understand business problems and constraints.
• Support the design of technology solutions and delivery plans.
• Coordinate between client stakeholders and internal delivery teams.
• Track engagement progress against agreed scope and timelines.

Requirements

• Demonstrated experience delivering work independently in a similar role.
• Strong communication skills for working with clients and cross-functional teams.
• A track record of solving real problems, not just following a spec.

Skills

• Client Communication
• Requirements Analysis
• Documentation
• Stakeholder Management

Nice to Have

• Experience working in a consulting or client-services environment.
• Exposure to both product work and client delivery work.

Benefits

• Real ownership of your work, from day one.
• Exposure to both consulting engagements and our own products, Screen Relay and HRMS.
• A team that works on meaningful business problems, not busywork.